Velora

Help

Support

For account issues, subscription questions, or app problems, contact us and include the email tied to your Velora account when possible.

Primary channel

Email support

Reach us at support@velorainsights.com.

Typical topics:

  • Account access or login issues
  • Subscription purchase or restore questions
  • App bugs or crashes
  • Problems with daily reminders or notifications

What to include

Faster support

  • Your account email address
  • Your device model and iOS version
  • A short description of the issue
  • Screenshots if something looks broken

Subscriptions

Billing and restore

Subscription purchases and refunds are handled through Apple. In the app, you can use Restore Purchases to resync entitlement state when needed.